This article applies to selling in: Sri Lanka

Help & information center for Ceylexo sellers

Ceylexo Anti-Counterfeiting Policy


Products offered for sale on Ceylexo must be authentic. The sale of counterfeit products is strictly prohibited. Failure to abide by this policy may result in loss of selling privileges, funds being withheld, and disposal of inventory in our possession.

It is each seller's, brand owner's, manufacturer's and supplier's responsibility to source, sell, and fulfill only authentic products. Prohibited products include bootlegs, fakes, or pirated copies of products or content; products that have been illegally replicated, reproduced, or manufactured; and products that infringe another party's intellectual property rights. If you sell or supply inauthentic products, we may immediately suspend or terminate your Ceylexo selling account (and any related accounts) and dispose of any inauthentic products in our listed DSP's fulfillment centers at your expense. In addition, we do not pay sellers until we are confident our customers have received the authentic products they ordered. We may withhold payments if we determine that an Ceylexo account has been used to sell inauthentic goods, commit fraud, or engage in other illegal activity.

We work with manufacturers, rights holders, content owners, vendors, and sellers to improve the ways we detect and prevent inauthentic products from reaching our customers. As a result, we remove suspect listings based on our own review of products. We also work with rights holders and law enforcement worldwide to take and support legal action against sellers and suppliers that knowingly violate this policy and harm our customers. In addition to criminal fines and imprisonment, sellers and suppliers of inauthentic products may face civil penalties including the loss of any amounts received from the sale of inauthentic products, the damage or harm sustained by the rights holders, statutory and other damages, and attorney's fees.

Ceylexo strives to ensure a trustworthy shopping experience for our customers. By selling on Ceylexo, you agree that:

  • The sale of counterfeit products is strictly prohibited.
  • You may not sell any products that are not legal for sale, such as products that have been illegally replicated, reproduced, or manufactured
  • You must provide records about the authenticity of your products if Ceylexo requests that documentation

Failure to abide by this policy may result in loss of selling privileges, funds being withheld, destruction of inventory in our listed DSP's fulfillment centers, and other legal consequences.

Intellectual Property

  • Sell Only Authentic and Legal Products. It is your responsibility to source, sell, and fulfill only authentic products that are legal for sale. Examples of prohibited products include:
    • Bootlegs, fakes, or pirated copies of products or content
    • Products that have been illegally replicated, reproduced, or manufactured
    • Products that infringe another party's intellectual property rights
  • Maintain and Provide Inventory Records. Ceylexo may request that you provide documentation (such as invoices) showing the authenticity of your products or your authorization to list them for sale. You may remove pricing information from these documents, but providing documents that have been edited in any other way or that are misleading is a violation of this policy and will lead to enforcement against your account.
  • Consequences of Selling Inauthentic Products. If you sell inauthentic products, we may immediately suspend or terminate your Ceylexo selling account (and any related accounts), dispose of any inauthentic products in our listed DSP's fulfillment centers at your expense, and/or withhold payments to you.
  • Ceylexo Takes Action to Protect Customers and Rights Owners. Ceylexo also works with manufacturers, rights holders, content owners, vendors, and sellers to improve the ways we detect and prevent inauthentic products from reaching our customers. As a result of our detection and enforcement activities, Ceylexo may:
    • Remove suspect listings.
    • Take legal action against parties who knowingly violate this policy and harm our customers. In addition to criminal fines and imprisonment, sellers and suppliers of inauthentic products may face civil penalties including the loss of any amounts received from the sale of inauthentic products, the damage or harm sustained by the rights holders, statutory and other damages, and attorney's fees.
  • Reporting Inauthentic Products. We stand behind the products sold on our site with our A-to-z Guarantee, and we encourage rights owners who have product authenticity concerns to notify us. We will promptly investigate and take all appropriate actions to protect customers, sellers, and rights holders. You may view counterfeit complaints on the Account Health page in Seller Account.

Special notice:

  • Ceylexo is on pre-launch release.
  • In this period, we only register sellers by invitations.
  • To get involved, you should request an invitation.
  • Contact us for further information.