Ceylexo Handmade: Terms and Conditions

• Contents
• Fees
• Copyright, trademark, and other related policies
• Protecting Handmade integrity
• Listing requirements
• Customization data
• Handmade returns, refunds, restocking, and order cancellation
• Information sharing
• Imaging
• News announcements and press releases

Ceylexo Handmade is a store with handcrafted products, made by Handmade sellers ("Makers"). Ceylexo uses an application process to add new makers to the Handmade category to ensure customers are able to buy with confidence.

The following terms supplement the Ceylexo Services Business Solutions Agreement and govern your participation in the Ceylexo Handmade program.

To learn about Ceylexo Handmade program and product eligibility, see Ceylexo Handmade. We reserve the right to update these terms.

Fees

Enrollment in and approval to sell in the Ceylexo Handmade store comes with a waiver of the Professional selling fee for makers that are approved to sell in the Handmade category.

Makers will pay a referral fee on each item sold. See Ceylexo Handmade: Referral fees for more details on referral fees.

Copyright, trademark, and other related policies

You must comply with all government, state, and local laws as well as Ceylexo policies applicable to your products and product listings. You may not violate the Intellectual Property (IP) rights of brands or other rights owners.

For more information on Ceylexo's policy regarding Intellectual Property, see Intellectual Property Policy for sellers.

Note: We recommend registering with Ceylexo Brand Registry. Ceylexo Brand Registry helps makers protect registered trademarks on Ceylexo and creates an accurate and trusted experience for customers.

Protecting Handmade integrity

Ceylexo reserves the right, in its sole discretion, to conduct a review of products and the makers listing them in the Handmade store. As part of that review, we reserve the right to remove listings, makers that do not comply with Ceylexo, or Handmade specific guidelines and policies. Any maker impacted by a removal from Ceylexo will be notified, and in most cases, will have the option to appeal an enforcement decision.

Makers will receive enforcement notifications via Performance Notification in Seller Account and will include details on what is needed by Ceylexo to conduct an audit, as well as the timeframe in which the maker will need to provide Ceylexo with this information.

Makers who repeatedly attempt to circumvent decisions or actions taken by Ceylexo Handmade, may see their ability to sell in the Handmade store permanently revoked.

Listing requirements

All listings must adhere to all Ceylexo listing policies and Handmade listing requirements guide, as documented in Ceylexo Handmade: Category listing policies & requirements.

Customization data

Makers selling customized goods are subject to the Customization Program terms for sellers.

Handmade returns, refunds, restocking, and order cancellation

Sellers of handmade products must comply with all Ceylexo Handmade: Returns, refunds, restocking fees, and cancellations policies as well as the Ceylexo Handmade: Best practices for fulfilling orders.

Information sharing

In addition to any information sharing agreement through the Ceylexo Services Business Solution Agreement, you agree that by creating a Maker Profile page, any information about you or your products (including images of you or your products) can be shareable by Ceylexo customers through websites, mobile applications, and other online points of presence.

Imaging

Your use of any service we offer to photograph your products is subject to the Ceylexo Imaging Services terms and conditions.

News announcements and press releases

Makers conducting their own PR activities, either independently or through a contracted agency, that include any mention of Ceylexo or Ceylexo Handmade, should engage our Ceylexo Handmade PR team to review their content two-weeks prior to issuing an announcement or press release. Contact Handmade support via Contact Us and they will connect you with someone from the Handmade PR team. Send a draft of your release in a Word document, which may also be routed to and reviewed by internal Ceylexo stakeholders as appropriate. A Handmade PR representative will contact you.