Help & information center for Ceylexo sellers
Guidelines for contacting Selling Partner Support
We strive to provide quick and accurate support to resolve questions about selling on Ceylexo. You can get support within Seller Account through Contact Us facility. To help us better serve you, follow these guidelines:
- Review your case log to check case status instead of opening a new case to ask. If your issue is time sensitive, flag the case as urgent.
- Create one case per issue. We have multiple teams and they'll resolve your issue more efficiently if each team receives their own contact on a specific issue.
- Don't open a new case if one is already under review for the same issue.
- If you need more time to respond to a case, you may ask us to keep the case open.
- If you have questions about a closed case or think it was handled incorrectly, reopen it instead of opening a new case.
- To protect sellers and customers, we decline requests that are not consistent with our policies. If we've informed you that no further action will be taken on an issue, don't seek to obtain a different outcome by reopening the case or raising it again in other cases.
Ceylexo may close cases or limit support if you don't follow these guidelines.
Policy violations
If you have any policy violations, you can learn more about them by visiting the Account Health page. It will help you to understand how your business is performing against the performance targets and policies that you must adhere to, in order to sell on Ceylexo. The Account Health page provides you with an overview of your seller account's adherence to the performance targets and policies required to sell on Ceylexo. To ensure that we are delivering a great experience for our customers, Ceylexo can take action on these metrics if they don't comply with our targets.
Special notice:
- Ceylexo is on pre-launch release.
- In this period, we only register sellers by invitations.
- To get involved, you should request an invitation.
- Contact us for further information.